Coffee samples
Please understand that we Do NOT provide samples — free or otherwise. Regardless of how many kilos you promise to purchase.
In the following paragraphs, we explain and respectfully ask that you accept our policy regarding samples.
If you want to try different coffee origins or blends, we recommend purchasing 500g packs.
We can fully appreciate that coffee provides so many flavour possibilities (and variations), and you want to ensure any particular coffee meets your palate acceptance, especially when buying in bulk.
To provide samples, we would need to add another $3 per kilo to the price of all coffee sold.
In online shopping, where the primary comparison tool is price, this will ultimately render our coffee beans offer uncompetitive.
Considering that most of our competitors charge $50+ a kilo for coffee, you soon realize we are operating on very thin margins, meaning we cannot sustain the luxury of handing out samples.
The other harsh reality is every person’s perception or idea of what is nice coffee is vastly different.
How coffee is prepared — the equipment used, the grinder adjustment, the dosing, tamping and extraction/brewing all affect the result to such a high degree that it can be easy to take quality premium coffee and ruin the experience during extraction or brewing.
We can’t guarantee you will immediately love our coffee, or a particular style or origin of coffee may taste different to how it has been described.
However, we perform exhaustive cupping (our master roaster cups over 60 coffees per week), and our testing on control batch samples is nothing short of amazing.
We do this to ensure continuous improvement in our quest for perfect coffee, but also to manage overall quality so the coffee we send out to you meets or exceeds standards for specialty coffee available in Australia.
Another reason we don’t provide samples or small lots is due to the simple economics.
A 100g coffee bag is about the same price as a 200g bag, similar to a 500g bag.
In other words, small packaging is extremely expensive.
Then it would help if you considered the high labour effort to pack small items, labels, sealing, handling, etc.
Very soon, you realize a small pack costs disproportionately more than larger packs.
And finally, another factor impacting small and sample lots is how freight companies price the delivery charges in Australia.
Freight charges have a relatively high base cost per item, then a low rate per kilo.
In many cases, this means a small 200g package can cost almost the same as 1kg to send around Australia - so it can cost us up to $15 to send out samples, which is not cost-effective or realistic.
Another reason we don’t provide samples or small lots is due to the simple economics.
A 100g coffee bag is about the same price as a 200g bag, similar to a 500g bag.
In other words, small packaging is extremely expensive.
Then, it would help if you considered the high labour effort to pack small items, labels, sealing, handling, etc.
Very soon, you realize a small pack costs disproportionately more than larger packs.
